Posted: Mar 26, 2021

Membership Relations Director

Application Deadline: N/A
Business & Information

POSITION:  Membership Relations Director

REPORTS TO:  CEO/President

STATUS:  Non-exempt, full-time, 32-37.5 hours/week (schedule fluctuates depending on events)

JOB DESCRIPTION:  This position requires excellent communications skills, ability to manage multiple on-going tasks, ability to self-manage priorities, work flow and time, strong customer service orientation, ability to work in a team environment, strong verbal presentation skills, sales skills and ability to maintain some flexibility in work schedule, with some evening/weekend work required for special events, etc.

REQUIRED SKILL SETS/QUALIFICATIONS: Demonstrated ability to develop and implement membership retention, demonstrated success in getting people to say “yes”, strong sense of urgency, professional and mature attitude (remain calm under pressure), excellent verbal and written communication skills, excellent customer service, excellent influencing skills and ability to develop and maintain good relationships, knowledge and/or experience in organization management helpful. Bachelor’s degree from four-year College or University preferred or three to five years related experience and/or training; or equivalent of education and experience.

JOB RESPONSIBILITIES: Membership retention, cultivating and strengthening relationships with member businesses and for creating, managing, and executing member retention strategies and systems in order to maximize the membership retention rates for the Chamber.

  • Create, manage and execute member retention strategies and systems
  • Oversee collection of delayed renewal of accounts (delinquents). Perform outreach to these members, 30, 60 and 90 days.
  • Ensure current membership software is accurate, up-to-date, and meets the needs of staff and members.
  • Become an Atlas “expert” (membership software)
  • Manage all aspects of member fulfillment so that members are aware of, and receive, the membership benefits and privileges to which they are entitled
  • Interact daily with members in person, via phone, visits and emails to share what’s going on with the Chamber and/or how the Chamber can help their business.
  • Make retention calls on a daily basis and noted in retention plan
  • Oversees membership renewal process, identifying members who need special attention and/or who are candidates for upgrading membership.

Come join our team and experience why the El Dorado Hills Chamber is at the heart of our community in advocating for and supporting our local businesses and nonprofits.

The El Dorado Hills Chamber of Commerce is a 501(c)(6) not-for-profit organization and equal opportunity employer. If you need assistance in applying for this position, please contact us at [email protected] or (916) 933-1335.